Moving FAQs

Tuesday, August 4, 2020

Do you Offer insurance?

Yes – it’s called valuation protection, and it’s exactly the same as insurance. There are different levels depending on what you need.

Here’s a bit about how it works.

Everything we pack, plus all furniture, is covered. Please note that all fragile furniture must be packed or they travel at your risk. This includes things like dresser mirrors, freestanding mirrors, plate glass table tops and flat screen TVs. Talk to your Cassidy’s representative for the full list.

The full replacement replacement value of anything damaged in the move is covered. If you have any items that are over $5,000 in value they need to have a bill of sale or an official appraisal in order to be covered for the full amount.

Any damage to your home is also covered.

The cost of valuation protection depends on the size of your home.

Is there a deductible?

Not at all.

How does insurance work if I pack my own boxes?

If you’re doing your own packing, there is no coverage for contents because we have no way of controlling how well the boxes are packed.

If you want us to do some, but not all, of your packing then anything we pack is covered.

What if something electronic no longer works when we get to our new home?

While we cover external damage to electronics, we can’t be responsible for the mechanical condition of appliances because we can’t be sure they were working before the move.

When in doubt, get us to pack the item. Then if you need to file a damage claim we get an electronics shop to decide if the damage is moving related or if it was because the appliance was old and fragile. All moves involve travelling on public roads that can vary from smooth to full of potholes. Some shaking is bound to happen, and that can strain old connections inside electronics.

If you’re especially concerned about your electronics, for an extra fee we can have an independent 3rd party (like an electronics shop) test and certify that your electronics are working before the move.

I own something that is absolutely 100% irreplaceable. Can you guarantee it will arrive safely?

There are a lot of options depending on how fragile the item is, how valuable it is and exactly what it takes to make sure it arrives safely. Please let us know what the exact item is and we can let you know what the options are.